First published in 1999 and based on a study by Gallup involving 80,000 managers in various industries, this classic explores the challenge for many organisations – attaining, keeping and measuring employee satisfaction. How do great managers do it? Marcus Buckingham and Curt Coffman say that they “break all the rules” of conventional management wisdom.
Full disclosure: I have been a fan of Edgar Schein for decades. As the “godfather of organisational culture” he has not just made his mark, but carved the mould from which almost every other management author works.
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