Skip to main content
IOSH Magazine: Safety, Health and Wellbeing in the world of work - return to the homepage IOSH Magaazine logo
  • Visit IOSH Magazine on Facebook
  • Visit @ioshmagazine on Twitter
  • Visit IOSH Magazine on LinkedIn
Non-verbal communication
How to build trust
March/April 2023 issue

Main navigation

  • Home
    • Browse previous issues
    • Member accolades
    • Member tributes
  • Health
    • Mental health and wellbeing
      • Bullying
      • Drugs and alcohol
      • Mental health
      • Stress
      • Wellbeing
    • Musculoskeletal disorders (MSDs)
      • Ergonomics
      • Manual handling
      • Vibration
    • Occupational cancer
      • Asbestos
      • Hazardous substances
      • Radiation
  • Safety
    • Incident management
      • Chemicals
      • Electricity
      • Fire
      • First aid
      • Slips and trips
    • Non-health related fatalities
      • Road safety
      • Work at height
    • Risk management
      • Confined spaces
      • Disability
      • Legionella
      • Lifting operations
      • Lone workers
      • Noise
      • Personal protective equipment
      • Violence at work
      • Work equipment
      • Workplace transport
  • Management
    • Human factors
      • Accident reduction
      • Behavioural safety
      • Control of contractors
      • Migrant workers
      • Older workers
      • Reporting
      • Safe systems of work
      • Sickness absence
      • Young workers
    • Leadership and management
      • Employee involvement
      • Management systems
    • Management standards
      • ISO 45001
      • ISO 45003
    • Planning
      • Assurance
      • Compliance
      • Emergency planning
      • Insurance
    • Rehabilitation
      • Personal injury
      • Return to work
    • Strategy
      • Corporate governance
      • Performance/results
      • Regulation/enforcement
      • Reputation
    • Sustainability
      • Human capital and Vision Zero
  • Skills
    • Communication
    • Personal performance
      • Achieving Fellowship
      • Career development
      • Competencies
      • Personal development
      • Professional skills
      • Qualifications
    • Stakeholder management
    • Working with others
      • Leadership
      • Future Leaders
  • Jobs
  • Covid-19
  • Knowledge Bank
    • Back to basics
    • Book club
    • Infographics
    • Podcast
    • Reports
    • Webinars
    • Videos
  • Products & Services
  • Management
    • Human factors
      • Sickness absence
      • Accident reduction
      • Behavioural safety
      • Control of contractors
      • Migrant workers
      • Older workers
      • Reporting
      • Safe systems of work
      • Young workers
    • Leadership and management
      • Employee involvement
      • Leadership
      • Management systems
    • Management standards
      • ISO 45001
      • ISO 45003
    • Planning
      • Assurance
      • Compliance
      • Emergency planning
      • Insurance
    • Strategy
      • Corporate governance
      • Performance/results
      • Regulation/enforcement
      • Reputation
    • Sustainability
      • Human capital and Vision Zero
  • Health
    • COVID-19
    • Mental health and wellbeing
      • Bullying
      • Drugs and alcohol
      • Mental health
      • Stress
      • Wellbeing
    • Musculoskeletal disorders (MSDs)
      • Ergonomics
      • Manual handling
      • Vibration
    • Occupational cancer
      • Asbestos
      • Hazardous substances
      • Radiation
  • Safety
    • Incident management
      • Chemicals
      • Electricity
      • Fire
      • First aid
      • Slips and trips
    • Non-health related fatalities
      • Road safety
      • Work at height
    • Risk management
      • Confined spaces
      • Disability
      • Legionella
      • Lifting operations
      • Lone workers
      • Noise
      • Personal protective equipment
      • Violence at work
      • Work equipment
      • Workplace transport
  • Skills
    • Communication
    • Personal performance
      • Career development
      • Competencies
      • Personal development
      • Qualifications
      • Professional skills
      • Achieving Fellowship
    • Stakeholder management
    • Working with others
      • Leadership
      • Future Leaders
  • Transport and logistics
  • Third sector
  • Retail
  • Mining and quarrying
  • Rail
  • Rehabilitation
    • Personal injury
    • Return to work
  • Utilities
  • Manufacturing and engineering
  • Construction
  • Sector: IOSH Branch
    • Sector: Northern Ireland
    • Sector: Midland
    • Sector: Merseyside
    • Sector: Manchester and North West Districts
    • Sector: Ireland East
    • Sector: Ireland
    • Sector: Edinburgh
    • Sector: Desmond-South Munster
    • Sector: Qatar
    • Sector: Oman
    • Singapore
    • Sector: South Coast
    • Sector: South Wales
    • Sector: Thames Valley
    • Sector: Tyne and Wear
    • Sector: UAE
    • Sector: West of Scotland
    • Sector: Yorkshire
  • Healthcare
  • Sector: Fire
  • Sector: Financial/general services
  • Sector: Energy
  • Education
  • Sector: Communications and media
  • Chemicals
  • Sector: Central government
  • Catering and leisure
  • Agriculture and forestry
  • Sector: Local government
  • Sector: IOSH Group
    • Sector: Financial Services
    • Sector: Sports Grounds and Events
    • Rural industries
    • Sector: railway
    • Public Services
    • Sector: Offshore
    • Sector: Hazardous Industries
    • Sector: Food and Drink
    • Sector: Fire Risk Management
    • Education
    • Construction
    • Sector: Aviation and Aerospace
Quick links:
  • Home
  • Categories
  • Topics
  • Management
  • Human factors
Fire
Leadership
Catering and leisure
Construction
Transport and logistics
News

IOSH 2018 conference blog: Day 2

Open-access content Wednesday 19th September 2018
From the archive:  Just so you know, this article is more than 3 years old.

iosh-conference-2018-104

Mark-Gallagher-IOSH-2018-Conference

At the start of the day, Mark Gallagher, founder and chief executive of Performance Insights, explained how the death of sporting icon Ayrton Senna at the 1994 San Marino Grand Prix triggered a reappraisal of safety in Formula 1 motor racing, the lessons from which have been cascaded through motor sport and its supply chain.

But Gallagher warned that the 20 years without a fatality in Formula 1 which those lessons made possible, ended with the death of Jules Bianchi in 2015.

"It wasn't because we were lucky," he said reflecting on the safety record up until that point. "We put safety centre stage because culturally [Senna's death] was a game changer. But the problem with those 20 years where we didn't have a further driver fatality was that with each passing year we were faced with the c-word, complacency."

People leave the industry," he added. "New people come into the industry and question why you do the things you do because they haven't been to the funeral that we've been to."

He was echoed by Dominic Wigley, global health, safety and security director at Merlin Entertainments, who talked delegates through the Smiler rollercoaster ride accident at the Alton Towers theme park in 2015. Wigley rehearsed Merlin's structural changes to safety management after the accident that he described in IOSH magazine last year and added that the board has appointed an independent safety expert to hold him and the other senior leaders to account.

Echoing lawyer Anne Davies in the previous day's panel discussion, he advised OSH practitioners to cultivate "a constant state of unease, so complacency doesn't creep in".

In the final session of the day, chair of IOSH's fire group, David Gold, said a relaxed attitude among staff asked to evacuate a building was "the biggest killer". A complacent reaction to fire alarms led to occupants looking for their friends, belongings and even waiting for confirmation there was a real emergency, wasting the critical three minutes that it takes for a fire to take hold and the temperature to rise, minimising their chances of a safe escape.

Fire training featured in an earlier session on new training technology, as one of the scenarios, along with work at height and confined spaces, that it is too risky to train workers through exposure to the hazard itself.

Bridget Leathley suggested practitioners looking for immersive realistic experiences to bolster training should know the difference between 360-degree video, which uses visors to place users in a scene but strictly as spectators. Virtual reality (VR) by contrast gives them a level of interaction that makes it more like "being there" and gives them a chance to fail or succeed in executing a procedure or dealing with a hazard.

VR director Lewis Young said the way to brief a VR producer for a training aid was not to say, "We want to try some VR" but to tell them a problem you want to solve. He showed delegates one problem solved; a safety testing and maintenance task on a man-riding winch which VR allowed a client's employees to practise in city hotel rooms, right down to checking the integrity of the welds.

At the end of the day, delegates dispersed, some to IOSH's annual general meeting which started immediately after conference proceedings finished, the rest to head home.

You may also be interested in...

 IOSH 2018 conference blog: Day 1

Monday 17th September 2018
Kicking off the day at the macro level, Bernd Treichel of the International Social Security Association (ISSA) gave several hundred delegates a brief update on the Vision Zero global campaign his UN agency launched at the World Safety Congress in Singapore last year (http://visionzero.global). The initiative now has 2,000 organisations signed up, he said, and is still looking for more employers to sign up “with no strings attached” to its principles of accident prevention and enhanced training.
Open-access content

 IOSH 2018

Wednesday 26th September 2018
Leadership has been the dominant motif of IOSH’s annual gatherings for the past three years. While it remained an important strand at IOSH 2018, which brought 700 delegates to Birmingham’s International Convention Centre on 17 and 18 September, this year’s conference was subtitled “Shape a new world of work”.The conference’s 34 sessions were threaded through with presentations on issues such as technological and demographic change and refinements in risk control to underpin that new world theme.
Open-access content
James Gourley/REX/Shutterstock

 RIBA sets mandatory architects’ safety competence test post-Grenfell

Friday 7th September 2018
The compulsory test is RIBA’s response to Dame Judith Hackitt’s Independent Review of Building Regulations and Fire Safety, published in May as a response to the Grenfell Tower fire on 14 June 2017, which resulted in the death of 71 residents.
Open-access content
©High Level/REX/Shutterstock

 Government's partial ban on combustible cladding ‘doesn’t go far enough’

Tuesday 2nd October 2018
Speaking at the Conservative Party Conference at the ICC in Birmingham yesterday, housing secretary James Brokenshire said the ban will apply to high-rise residential buildings taller than 18 m, as well as schools, hospitals and care homes. Materials with limited combustibility, such as plasterboard, and non-conbustible materials – classified as A2 and A1 respectively under the European classification system – would be allowed.
Open-access content
Declan Collier

 UK’s rail regulator announces new chair

Friday 31st August 2018
In accordance with parliamentary procedures for a public appointment, the Transport Select Committee will hold a pre-appointment scrutiny hearing with Collier later this year, after which a final decision on his nomination will be made. The new chair is expected to take up the post on 1 January 2019 and transport secretary Chris Grayling said he expects to appoint Collier as a non-executive member of the board for a brief period before he takes up the role.
Open-access content
©High Level/REX/Shutterstock

 Government urged to swiftly remove Grenfell-style combustible cladding

Thursday 23rd August 2018
In response to a consultation into banning the use of combustible materials in cladding systems, like that which contributed to the rapid spread of fire that killed 71 of the high-rise block’s residents last June, the EHRC said it was concerned about their continued use on existing buildings.
Open-access content

Latest from News

web_Cranes-on-construction-site_credit_iStock-1352083784.jpg

 Risk & Compliance software provider collaborates with HSE and Costain to improve risk management on worksites

Friday 17th March 2023
A Belfast-based Risk & Compliance software provider has been collaborating with the Health and Safety Executive (HSE) and construction giant Costain as part of an ongoing project to unlock artificial intelligence’s (AI) potential in improving the management of risks on worksites.
Open-access content
web_Jeremy-hunt-holding-dispatch-box_credit_Fred-Duval_shutterstock_2275701011.png

 Spring budget and occupational health

Friday 17th March 2023
Richard Jones CFIOSH, comments on the occupational health aspects of the Chancellor Jeremy Hunt's first budget statement.
Open-access content
United-Pallet-Network-pic2.jpg

 Life-changing one tonne load fall results in £95,000 fine

Monday 13th March 2023
We spoke to Health and Safety Executive (HSE) inspector Andrew Johnson about a case where a one-tonne pallet of glass fell on a United Pallet Network (UK) Limited’s employee, causing life-changing injuries.
Open-access content

Latest from Catering and leisure

Images courtesy of Dacorum Borough Council

 Holiday Inn fined after wedding staircase collapse

Friday 15th October 2021
The owners and operators of the Holiday Inn Hotel in Hemel Hempstead have been ordered to pay almost £160,000 after the wooden staircase that a wedding party was standing on for a group photograph collapsed beneath them.
Open-access content
web_p30-31_Destination-Unknown_CREDIT_iStock-1262906228.png

 Destination unknown: the future of the travel and tourism industry

Wednesday 1st September 2021
The travel and tourism industry has been hit harder than most by the pandemic, writes Steve Smethurst. How is IOSH supporting the sector as it plans for an uncertain future?
Open-access content
web_Scuba-diving-training_credit_iStock-1090716438

 SCUBA supplier fined £9.3k in schoolboy coma case

Friday 6th August 2021
A SCUBA equipment supply company has been fined £9,300 and ordered to pay £11,000 costs after providing a diving school with contaminated air that led to children being taken so ill during a training session that one ended up in an induced coma.
Open-access content

Latest from Construction

web_Cranes-on-construction-site_credit_iStock-1352083784.jpg

 Risk & Compliance software provider collaborates with HSE and Costain to improve risk management on worksites

Friday 17th March 2023
A Belfast-based Risk & Compliance software provider has been collaborating with the Health and Safety Executive (HSE) and construction giant Costain as part of an ongoing project to unlock artificial intelligence’s (AI) potential in improving the management of risks on worksites.
Open-access content
BVJK

 Musculoskeletal disorders in construction

Thursday 2nd March 2023
Ian Whittles, an HSE construction inspector, reveals the cultural challenges in the sector, the drive behind the Work Right campaign and the musculoskeletal benefits it hopes to achieve.
Open-access content
dru

 Principal contractor handed £146k fine for fatal excavator crush goes into liquidation

Tuesday 14th February 2023
Birch Brothers (Kidderminster) Ltd was the principal contractor on a construction project in Derbyshire that was building a concrete overflow weir structure on the site. The Midlands firm had brought in steel fixers and joiners to undertake the work.
Open-access content

Latest from Transport and logistics

United-Pallet-Network-pic2.jpg

 Life-changing one tonne load fall results in £95,000 fine

Monday 13th March 2023
We spoke to Health and Safety Executive (HSE) inspector Andrew Johnson about a case where a one-tonne pallet of glass fell on a United Pallet Network (UK) Limited’s employee, causing life-changing injuries.
Open-access content
fgc

 Siemens to pay £1.4m for train technician’s fatal crush

Tuesday 7th March 2023
Siemens Plc has pleaded guilty to breaching s 33(1)(c) of the Health and Safety at Work Act after a self-employed contractor died at its Train Care Facility in west London.
Open-access content
web_Eddie-stobard-lorry_credit_iStock-668832174.png

 Logistics giant Eddie Stobart’s £133k fine for exposing port staff to asbestos

Friday 2nd December 2022
Eddie Stobart has been fined £133,000 for a number of failures that resulted in staff at its rail and container freight port in Widnes, Cheshire being exposed to asbestos.
Open-access content

Latest from Human factors

gl

 The impact of burnout

Thursday 2nd March 2023
Burnout, moral injury and moral distress are bubbling up in the workplace. But how are these concepts connected?
Open-access content
rt

 Talking shop: four-day week

Tuesday 1st November 2022
A four-day week is being trialled in the UK. What long-term health and safety implications could be created by its adoption in the workplace? Four industry leaders offer their thoughts.
Open-access content
web_p64-65_Remote-rights-and-wrongs_PERSON_CREDIT_shutterstock_1682451694.png

 Remote working's ethical dilemmas

Thursday 1st September 2022
The rapid shift to remote working has presented employers with new workplace ethical dilemmas.
Open-access content

Latest from Leadership

web_p37_We're-all-ears_NicoleR-4155.png

 Interview: Nicole Rinaldi

Thursday 21st April 2022
Nicole Rinaldi became director of professional services at IOSH in October 2021. Here, she looks back over her first few months and towards an exciting future for the OSH profession.
Open-access content
web_p62_Your-brain-a-users-guide_CREDIT_iStock-1133618377.png

 Ignoring your brain can endanger your safety

Tuesday 15th March 2022
User guide to your brain
Open-access content
web_p66-67_Future-Leader_Jessica-Sales_CREDIT_Stuart-Kinlough_IKON_00026716.png

 From safety champion to future leader

Wednesday 1st September 2021
IOSH Future Leader Jessica Sales explains her journey from lab quality control apprentice to QHSE manager with global commercial real estate services and investment company, CBRE. 
Open-access content

Latest from Fire

web_Firefighters-walk-to-their-vehicle_credit_Tupungato_shutterstock_1062933506.png

 Terminal cancer cases in Grenfell firefighters

Friday 20th January 2023
National media reports have revealed that up to a dozen Grenfell firefighters have been diagnosed with terminal cancer
Open-access content
yg

 Appeal success for food firm over ‘excessive’ fine

Tuesday 1st November 2022
Court of Appeal reduces Dub Catering’s £120,000 penalty for firm’s breaches of fire safety law.
Open-access content
web_Fire-extinguisher-in-use_credit_iStock-1327086620.png

 HSE publishes revised construction fire safety guidance

Thursday 1st September 2022
The GB Health and Safety Executive has recently published a revised version of its fire safety in construction (HSG168) document. 
Open-access content
Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Latest Jobs

Regional Health, Safety and Environment Advisor

Nottingham
£35000 - £45000 per annum + Excellent Benefits
Reference
5452949

HSQE Manager

St Albans
£60-£70K Per annum + benefits including car.
Reference
5452906

Environmental Manager

Lancaster
£50000 - £55000 per annum, Benefits: + car allowance
Reference
5452947
See all jobs »

Sign up for regular e-alerts

Receive the latest news and features, free to your inbox

Sign up

Subscribe to IOSH magazine

Receive the print edition straight to your door

Subscribe
IOSH Covers
​
FOLLOW US
Twitter
LinkedIn
YouTube
CONTACT US
Contact us
Tel +44 (0)20 7880 6200
​

IOSH

About IOSH
Become a member
IOSH Events
MyIOSH

Information

Privacy Policy
Terms & Conditions
Cookie Policy

Get in touch

Contact us
Advertise with us
Subscribe to IOSH magazine
Write for IOSH magazine

IOSH Magazine

Health
Safety
Management
Skills
IOSH Jobs

© 2023 IOSH • IOSH is not responsible for the content of external sites

ioshmagazine.com and IOSH Magazine are published by Redactive Media Group. All rights reserved. Reproduction of any part is not allowed without written permission.

Redactive Media Group Ltd, 71-75 Shelton Street, London WC2H 9JQ