Sadly this is reflective of three things..... 1) Board-level contempt for rules.... 2.) The problem with having to be in two places at once to hit productivity and financial targets.... 3.) The issue with being there every time the Client phones. Being more down to earth and realistic, and not having to have 'every last penny' in the coffers would sort half of this problem out, and the stragglers simply need 're-educating'.