Skip to main content
IOSH Magazine: Safety, Health and Wellbeing in the world of work - return to the homepage IOSH Magaazine logo
  • Visit IOSH Magazine on Facebook
  • Visit @ioshmagazine on Twitter
  • Visit IOSH Magazine on LinkedIn
Readjusting the Lens: How to protect the psychosocial wellbeing of staff
Feel the Noise: The silent cost of hearing loss
Download the Jan/Feb 2021 Issue: Read the digital edition here

Main navigation

  • Home
    • Browse previous issues
  • Health
    • Mental health and wellbeing
      • Bullying
      • Drugs and alcohol
      • Mental health
      • Stress
      • Wellbeing
    • Musculoskeletal disorders (MSDs)
      • Ergonomics
      • Manual handling
      • Vibration
    • Occupational cancer
      • Asbestos
      • Hazardous substances
      • Radiation
  • Safety
    • Incident management
      • Chemicals
      • Electricity
      • Fire
      • First aid
      • Slips and trips
    • Non-health related fatalities
      • Road safety
      • Work at height
    • Risk management
      • Confined spaces
      • Disability
      • Legionella
      • Lifting operations
      • Lone workers
      • Noise
      • Personal protective equipment
      • Violence at work
      • Work equipment
      • Workplace transport
  • Management
    • Human factors
      • Accident reduction
      • Control of contractors
      • Migrant workers
      • Older workers
      • Reporting
      • Safe systems of work
      • Sickness absence
      • Young workers
    • Leadership and management
      • Employee involvement
      • Management systems
    • Management standards
      • ISO 45001
    • Planning
      • Assurance
      • Compliance
      • Emergency planning
      • Insurance
    • Rehabilitation
      • Personal injury
      • Return to work
    • Strategy
      • Corporate governance
      • Performance/results
      • Regulation/enforcement
      • Reputation
    • Sustainability
      • Human capital and Vision Zero
  • Skills
    • Communication
    • Personal performance
      • Career development
      • Competencies
      • Personal development
      • Professional skills
      • Qualifications
    • Stakeholder management
    • Working with others
      • Leadership
  • Jobs
  • Covid-19
  • Interactive
    • Podcast
    • Videos
    • Webinars
  • Products & Services
  • Management
    • Human factors
      • Sickness absence
      • Accident reduction
      • Control of contractors
      • Migrant workers
      • Older workers
      • Reporting
      • Safe systems of work
      • Young workers
    • Leadership and management
      • Employee involvement
      • Leadership
      • Management systems
    • Management standards
      • ISO 45001
    • Planning
      • Assurance
      • Compliance
      • Emergency planning
      • Insurance
    • Strategy
      • Corporate governance
      • Performance/results
      • Regulation/enforcement
      • Reputation
    • Sustainability
      • Human capital and Vision Zero
  • Health
    • COVID-19
    • Mental health and wellbeing
      • Bullying
      • Drugs and alcohol
      • Mental health
      • Stress
      • Wellbeing
    • Musculoskeletal disorders (MSDs)
      • Ergonomics
      • Manual handling
      • Vibration
    • Occupational cancer
      • Asbestos
      • Hazardous substances
      • Radiation
  • Safety
    • Incident management
      • Chemicals
      • Electricity
      • Fire
      • First aid
      • Slips and trips
    • Non-health related fatalities
      • Road safety
      • Work at height
    • Risk management
      • Confined spaces
      • Disability
      • Legionella
      • Lifting operations
      • Lone workers
      • Noise
      • Personal protective equipment
      • Violence at work
      • Work equipment
      • Workplace transport
  • Skills
    • Communication
    • Personal performance
      • Career development
      • Competencies
      • Personal development
      • Qualifications
      • Professional skills
    • Stakeholder management
    • Working with others
      • Leadership
  • Transport and logistics
  • Third sector
  • Retail
  • Mining and quarrying
  • Rail
  • Rehabilitation
    • Personal injury
    • Return to work
  • Utilities
  • Manufacturing and engineering
  • Construction
  • Sector: IOSH Branch
    • Sector: Northern Ireland
    • Sector: Midland
    • Sector: Merseyside
    • Sector: Manchester and North West Districts
    • Sector: Ireland East
    • Sector: Ireland
    • Sector: Edinburgh
    • Sector: Desmond-South Munster
    • Sector: Qatar
    • Sector: Oman
    • Sector: Singapore
    • Sector: South Coast
    • Sector: South Wales
    • Sector: Thames Valley
    • Sector: Tyne and Wear
    • Sector: UAE
    • Sector: West of Scotland
    • Sector: Yorkshire
  • Healthcare
  • Sector: Fire
  • Sector: Financial/general services
  • Sector: Energy
  • Sector: Education
  • Sector: Communications and media
  • Sector: Chemicals
  • Sector: Central government
  • Catering and leisure
  • Agriculture and forestry
  • Sector: Local government
  • Sector: IOSH Group
    • Sector: Financial Services
    • Sector: Sports Grounds and Events
    • Rural industries
    • Sector: railway
    • Public Services
    • Sector: Offshore
    • Sector: Hazardous Industries
    • Sector: Food and Drink
    • Sector: Fire Risk Management
    • Education
    • Construction
    • Sector: Aviation and Aerospace
Quick links:
  • Home
  • Categories
  • Topics
  • Management
  • Strategy
  • Performance/results
Review

Black Box Thinking

Open-access content 9th January 2016

feb-book-review_black-box-thinking

Rating:

From this starting point Syed moves on into a wide-ranging discussion of why people hate admitting to errors, which is, of course, a pre-requisite for learning from them. He draws on a fascinating spectrum of examples, from healthcare through manufacturing to sport. The repeated messages are that not only must we learn from failure, but that we have to fail (possibly many times) to achieve success. That's true whether you are David Beckham perfecting his penalty taking, Unilever optimising its washing powder production or inventor James Dyson, who, even after he had conceived how he could make a bagless vacuum cleaner using cyclones to capture dust, still went through more than 5,000 iterations or prototypes before the final production version.

There is a lot I like about this book. Firstly, it's very well written and easy to read; many safety books I review are reference works that you dip into -- very few people would ever read them cover to cover. But that's not the case here; though it's a "work" book, you'll genuinely find it hard to put down. And while Syed draws on a lot of other people's experiences and writing, he's not content just to cite them third hand; often he has tracked down the entrepreneur, executive or author and interviewed them.

Much of the material is directly relevant to safety practitioners, especially when they carry out incident investigations or recommend control improvements. Syed stresses, for instance, how easy it is -- and how much a part of human nature -- to look for simple explanations of causality that place responsibility with one person; blaming "pilot error" for air crashes is an obvious example. Then there's the importance, especially when trying out improvements, of having some sort of control group -- as pharmaceuticals companies do for drug testing - so you have evidence of what would have happened without your (hopefully beneficial) intervention.

When I was a consultant, one firm asked me to study ten of its incident investigations to see how good they were and, more importantly, what lessons and preventive action had resulted. Leaving aside one case of dust-related occupational ill health, all these investigations related to injuries reportable to the authorities and they all led to compensation claims of at least £50,000. The results were startling: of the ten, only one had been investigated properly. And in most cases, improvement actions recommended by the investigations had been ignored, unless they were quick, cheap and easy to carry out. If that's a pitfall you'd like to avoid in your own organisation -- whatever sector you are in -- put Black Box Thinking on your reading list.

John Murray | Hardback £20

Topics:
Performance/results
Review
Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Latest Jobs

Health and Safety Manager

Manchester
Up to £45000.00 per annum + Plus travel and benefits
Reference
5447867

Health and Safety Advisor

Lambeth
£42000 - £48000 per annum + Car allowance + Excellent benefits
Reference
5447864

Health & Safety Lead

Bracknell
£45k - 48k per year
Reference
5447863
See all jobs »

Sign up for regular e-alerts

Receive the latest news and features, free to your inbox

Sign up

Subscribe to IOSH magazine

Receive the print edition straight to your door

Subscribe
IOSH Covers
​
FOLLOW US
Twitter
LinkedIn
YouTube
CONTACT US
Contact us
Tel +44 (0)20 7880 6200
​

IOSH

About IOSH
Become a member
IOSH Events
MyIOSH

Information

Privacy Policy
Terms & Conditions
Cookie Policy

Get in touch

Contact us
Advertise with us
Subscribe to IOSH magazine
Write for IOSH magazine

IOSH Magazine

Health
Safety
Management
Skills
IOSH Jobs

Copyright © 2021 IOSH. IOSH is not responsible for the content of external sites.