Products and services

National Car Parks and SoloProtect lone worker case study

As the UK’s number one car park operator, National Car Parks (NCP) has more car parks than any other UK company, supplying millions of customers with parking solutions.


NCP has approximately 1,000 lone workers nationwide and is focused on ensuring their workforce is fully prepared should anything happen. Many NCP car parks are linked to a 24/7 helpline but to ensure staff can deliver a professional and helpful customer service, NCP has invested in a programme of regular and thorough training for all staff members and has partnered with SoloProtect to deploy a lone worker solution.

 Benefits of the SoloProtect Solution:

  • Discreet wearable device
  • BS 8484:2016 approved
  • EN 50518 Compliant ARC (in-house)
  • Complete end-to-end service provider • Designed and manufactured in the UK

Alone, Together

With such a high proportion of lone workers around the country, NCP wanted a product that would help them protect and care for their staff at all times.

Rupert Abercrombie, Head of Operations – North explains, “We have a high proportion of lone workers at NCP and they face a variety of risk, therefore, it’s hugely important we have precautions in place to protect our staff. We’re keen to ensure that all NCP lone workers have access to a SoloProtect Ione worker device”

Identicom is the only lone worker device specifically designed as an identity card holder, it’s easy to wear and discreet to use. It contains mobile-phone (GSM) technology and in the event a worker requires assistance the device enables a 24/7 link to a state-of-art Alarm Receiving Centre (ARC). It offers protection to staff who work alone and is designed to fit a range of personnel and lone worker applications; whether primarily facing 'People Risk' (arising from social interaction - potential verbal abuse and attack) or an 'Environmental Risk' (potential for incapacitation, commonly referred to as a 'Man Down' (incapacitation), due to illness or a sudden trip or fall).

NCP chose the SoloProtect Identicom for a number of reasons but its discreet appearance and focus on customer service were big selling points. NCP has been extremely happy with the service offered by SoloProtect as Rupert explains, “SoloProtect have been there for us right from the start, through implementation, assisting us with any issues, training and helping us drive usage. The service from the ARC when a genuine “Red Alert” occurs has been excellent.”

The, BS 8484:2016 accredited, SoloProtect Identicom device is supported by an elite, EN 50518 compliant, in-house ARC that uses the latest alarm handling technology to ensure that audio alarms from an alert are presented to our operators quickly and efficiently. Every second counts in a genuine 'Red Alert' situation; so, enabling a highly trained operator to listen to, assess, and record, the lone worker alarm as soon as possible is imperative.

By investing in a brand new, purpose built ARC that meets new, more stringent European Standards, SoloProtect take lone worker protection to a whole new level. Both in terms of the quality of our infrastructure and staffing, but also with regards to the level of reporting a SoloProtect customer can tap into.

The SoloProtect Solution is designed to provide unparalleled lone worker protection, Rupert stated:

“NCP takes the health and wellbeing of its employees very seriously. Iden com is there for our staff in the event of an emergency but it also gives them the peace of mind and confidence to carry out their jobs to the best of their ability when working alone.”

SoloProtect provide Identicom lone worker devices to NCP as part of a SoloProtect Solution. All SoloProtect solutions are BS 8484:2016 approved guaranteeing a police escalation, one level above a 999 call where appropriate. Every SoloProtect solution includes the Identicom, or SoloProtect ID device, inclusive billing, 24/7/365 manned monitoring, SIM card, mobile network usage, device training and monthly reporting.

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