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Digital Reality implement five ISO standards to improve their business’.

Digital Realty powers the world’s increasingly digital economy. The company supports the data center, colocation and interconnection of more than 2,000 organizations across five continents, 14 countries and more than 210 data centers.

Its customers include companies of all sizes across many sectors, including communications, information technology, financial services, energy, healthcare, manufacturing, consumer products and more. Digital Realty provides its customers with global strength, local expertise and exceptional reliability. The firm boasts 12 consecutive years and counting of 99.999% uptime, the best in the industry.

In everything it does, Digital Realty is dedicated to quality, information security, sustainability and health and safety. The company has robust physical security and cybersecurity systems in place that include surveillance systems, access control systems, multi-factor authentication protocols and continuous monitoring. These systems protect against cyberattacks, theft, natural disasters, accidental damage and other threats.

Digital Realty is also committed to developing efficient, environmentally responsible data centers that help its customers reach their sustainability goals. Since 2007, it has achieved more than 60 sustainable building certifications, and more than half of its certified projects have earned Gold- or Platinum- equivalent ratings.

The Right Certification And The Right Partner

In 2004, Digital Realty had 21 properties in North America. By 2005, the company had expanded into Europe, and in 2010, it purchased property in Singapore and expanded into Asia. As Digital Realty continued to expand globally, it needed a system to drive and monitor quality, operational consistency and continued operational improvement across all its operations. The company also needed an established compliance program that would provide external verification of its internal controls in a way that would be recognized across the globe.

International Organization for Standardization (ISO) standards are developed through global consensus and, because of this, help break down barriers to international trade. Because of the globally recognized status of ISO standards and their proven ability to drive results, Digital Realty set out to obtain five ISO certifications. Digital Realty knew that these internationally recognized standards would provide an auditing platform that would help it make improvements across all operations, which aligned with the company's corporate goals and helped increase customer confidence.

Digital Realty also wanted to choose the right partner for their certification journey. After getting to know NQA, the company decided that we were the right fit to help it achieve its certification goals. We had the United Kingdom Accreditation Service (UKAS) accreditation that Digital Realty and its customers required, a global footprint that could support Digital Realty’s global portfolio and a team of professional, knowledgeable auditors.

An Ambitious Plan

Digital Realty wanted five ISO certifications to help it meet operational consistency, quality and continuous improvement goals. NQA was ready to bring its experience and expertise to the auditing process to support Digital Realty in achieving its objectives and improving its operations. Digital Realty aimed to achieve certification to the following five ISO standards — ISO 9001, ISO 14001, ISO 27001, OHSAS 18001 and ISO 50001.

Find out about the rewards that Digital Realty are reaping after implementing these five standards here

NQA offer training to help you implement and utilise your management systems. Take a look at the online, public and in-house training options we offer here


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